Responsible Gaming

Our Commitment

freshbet.us.com is a licensed operator. That comes with actual obligations around player protection, not just a page on the website. Everything listed here is live in your account from day one – no need to ask for it, no hidden menus.

Gambling is supposed to be fun. When the fun goes – when you’re playing to recover losses, when the money isn’t really spare, when you’re keeping it quiet from people around you – something’s shifted. These tools exist for that point. Better to use them early.

Deposit and Loss Limits

Set a daily, weekly, or monthly deposit cap and it holds. Reductions take effect straight away. Increases don’t – there’s a cooling-off period before a higher limit kicks in, and that delay is intentional.

Controls available in your account settings from day one:

• Deposit limits – daily, weekly, or monthly cap on how much goes in
• Loss limits – play stops automatically once the threshold is hit
• Limit reductions – instant, no cooling-off required
• Limit increases – cooling-off period applies before any change takes effect

Set them before your first session. They work a lot better that way.

Time Out and Session Controls

Need a break without closing everything down? A time-out puts your account on pause from 24 hours up to several weeks. Deposits and play stop for the duration. The account stays open. No one’s going to chase you to come back.

Reality checks pop up mid-session to show how long you’ve been at it and what you’ve wagered. Useful if you lose track of time. Turn them on through account settings or ask the support team at [email protected] to set them up.

Self-Exclusion

Feeling like things are getting out of hand? Self-exclusion through freshbet.us.com closes your account for a period between 6 months and 5 years. Contact the support team at [email protected] to request it. Requests are processed without delay and without anyone trying to talk you out of it.

After self-excluding, don’t attempt to open a new account. We also recommend registering with GAMSTOP at gamstop.co.uk – one sign-up blocks you from every UK-licensed operator at once.

Recognising Problem Gambling

It tends to build gradually rather than announce itself. Things worth paying attention to: chasing losses, gambling with money set aside for bills or essentials, hiding gambling activity from people close to you, feeling anxious or restless when you can’t play. If any of that sounds familiar, it’s worth taking seriously.

This isn’t a niche problem. It cuts across income levels, backgrounds, ages. And it’s got nothing to do with character or self-control – that framing doesn’t help anyone. Reaching out early, before things spiral, is just the smarter call. The organisations below are free, confidential, and there right now.

Support Organisations

If you need to talk to someone, these services are free and available in the UK:

• GamCare – 0808 8020 133 – National Gambling Helpline, counselling and support
• GAMSTOP – self-exclusion across all UK-licensed operators
• Gambling Therapy – free online support and live chat
• Samaritans – 116 123 – confidential support available 24/7

All accessible from freshbet.us.com without logging in.

Protecting Young People

freshbet.us.com is strictly 18+. Age is verified at registration and can be checked again at any point. Any account found to belong to someone under 18 is closed immediately and funds returned – no exceptions.

Sharing a device with children? Parental control software can block access to gambling sites. Tools worth looking at include Net Nanny at netnanny.com and Cyberpatrol at cyberpatrol.com. If you’re aware of anyone under 18 accessing freshbet.us.com, contact us immediately at [email protected].